Shipping policy

ORDER PROCESSING: Please allow 3 Working days to process your order. Expect an email within two days to let you know your order is on the way! STORE PICKUP -  Ramallah , near Qasaba Theater Khatib building , First floor  .Orders can be picked up daily, from 10:30 till 6:30. An email will be sent when your order is ready for pickup. 

During checkout, enter your address and choose the ship option. Click the "continue to  shipping" button. Local delivery is available for addresses within Ramallah of our shop.  If the local delivery option does not show up during checkout, your order is not eligible for  local delivery.  Orders placed before 2PM during store hours will be delivered the same  day. Orders placed outside of these hours will be delivered the next day we are open.  When your order is ready for delivery, you will receive an email with real-time tracking  information.

REFUNDS,, RETURNS AND EXCHANGES  

We do not accept returns .  In the event that your order arrives damaged in any way, please email us as soon as possible  at textilestudiopalestine@gmail.com with your order number and a photo of the item’s condition. We  address these on a case-by-case basis but will try our best to work towards a satisfactory  solution.  If you have any further questions, please don't hesitate to contact us at textilestudiopalestine@gmail.com.